Soft Servo Systems, Inc. FAQ

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Product Support

What kind of technical support does Soft Servo Systems offer?
Does Soft Servo Systems provide product training?
Is there an annual maintenance contract?
How much is the cost of an annual maintenance contract?
What are the product guarantee terms?
Does Soft Servo Systems provide product manuals?

Q: What kind of technical support does Soft Servo Systems offer?

A: Soft Servo Systems offers technical support on-line, by e-mail, by phone, and with on-site or in-house training. Please contact sales@softservo.com for more information.

Q: Does Soft Servo Systems provide product training?

A: Yes, training is available for all of Soft Servo Systems' products. Some software development kit packages even include one-seat training for two days.

Q: Is there an annual maintenance contract?

A: Annual maintenance contracts that include free upgrades are available for ServoWorks CNC products, for SMP products, and for software development kits (ServoWorks Development Kit or Motion Development Kit).

Annual maintenance contracts are not required.

Q: How much is the cost of an annual maintenance contract?

A: Please contact sales@softservo.com.

Q: What are the product guarantee terms?

A: Soft Servo Systems offers a limited 30-day warranty on all of our products.

Q: Does Soft Servo Systems provide product manuals?

A: Yes, Soft Servo Systems provides an extensive set of manuals for each product, for operation, setup and integration, programming, PLC, etc. Manuals are provided in pdf form. It is possible to obtain product documentation for review prior to purchasing – please contact sales@softservo.com for more information.

Soft Servo Systems, Inc.